Summary

Temple, TX - Baylor College of Medicine (BCM) School of Medicine (SOM) develops diverse, compassionate physician leaders and educators who provide expert patient-centered care to diverse populations, supported by evidence-based practice and scientific innovation. The SOM offers programs that cover the learning continuum from Undergraduate Medical Education (UME), Graduate Medical Education (GME) to Continuing Professional Development (CPD). In addition, SOM also offers MD/PhD and Baccalaureate/MD programs. 

This position is located in Temple, TX with occasional travel to Houston, TX.

Job Duties

• Provides students with efficient and courteous service via phone, email, or in person and accept documents. 
• Serves as the primary point of contact in Temple for general matters related to the Registrar's Office or Financial Aid.
• Assists with documents required to be submitted in person for both units (e.g. identity related documents).
• Adheres to institutional, state, and federal financial aid awarding policies.
• Identifies and implements automated procedures in alignment with BCM-Houston.
• Processes and reroutes incoming mail at Temple campus, as needed.
• Serves as a back-up for general email boxes for Registrar's Office and Financial Aid.  
• Serve as notary for Temple campus.
• Utilize communication tools via zoom and MS Teams to facilitate communication and cross training with BCM-Houston.
• Update Policy and Procedures Manual and Operations Manual to reflect expansion to BCM-Temple.
• Assists with documents required to be submitted in person for both units (e.g. identity related documents).
• Facilitates the student's ability to navigate students through Registrar's and Financial Aid website, CAMS student portal, and other related forms to ascertain information.
• Provides support for BCM-Temple students related to registration in cores and electives, awarding financial aid and debt counseling services. Senior Coordinator in Temple will serve as a liaison for students with questions and escalate to the unit(s) in Houston as needed.
• Develops integrated operations manual for Office of Integrated Enrollment Services (IES).
• Participates in the development of the operational calendar.
• Participates in professional development opportunities related to IES, individual units, or teambuilding. 
• Performs other job-related duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• Four years of relevant experience.

Preferred Qualifications

• Experience working in higher education.
• Student Services experience.