Summary

Cardiology is seeking a Senior Coordinator, Patient Support Services to provide administrative support,helping maintain smooth clinical operations and high-quality patient care.

Job Duties

• Coordinates and schedules complex patient appointments including office visits, diagnostic testing, procedures, and surgeries across multiple providers and locations
• Ensures scheduling aligns with physician availability and clinical protocols
• Processes incoming and outgoing referrals accurately and efficiently
• Communicates with referring providers and ensure timely authorization and documentation
• Provides high-level administrative assistance to cardiologists and electrophysiologists, including calendar management, message triage, and document preparation
• Maintains up-to-date records and manages patient documentation in EMR systems
• Acts as a liaison between patients, physicians, and clinical teams to coordinate care plans
• Ensures patients understand instructions, pre-visit requirements, and follow-up steps
• Responds to patient inquiries via phone, MyChart, and in-person with professionalism and empathy
• Resolves issues or escalate appropriately to ensure patient satisfaction
• Works with insurance companies to obtain prior authorizations for tests and procedures
• Verifies coverage and communicates any out-of-pocket costs to patients
• Accurately enters and updates patient information in electronic health records
• Scans, filse, and manages documents according to departmental standards
• Identifies opportunities for process improvement and supports implementation of best practices
• Trains and mentors junior staff as needed
• Collaborates with nurses, medical assistants, technicians, and other departments to support comprehensive patient care
• Adheres to HIPAA and institutional policies regarding patient privacy and data security
• Answers incoming calls promptly and professionally, assisting patients with questions, concerns, and appointment-related inquiries
• Monitors and responds to help line emails, ensuring timely and accurate support for patient needs
• Offers administrative assistance to faculty and the education program, including scheduling, document preparation, and coordination of academic activities
• Performs other duties as assigned

Minimum Qualifications

• High School diploma or GED
• Four years of relevant experience

Preferred Qualifications and Skills

• Teamwork / Collaboration
• Customer Service
• Communication
• Change Agent
• Analytical Thinking / Problem Solving
• Accountability