Summary

The scheduling Specialist representative is responsible for creating a positive patient experience by accurately and efficiently scheduling patient appointments and entering incoming provider referrals.

Job Duties

• Verifies order/referral is complete and matches scheduled office visit, including indexing and exporting physicians’ order to correct patient account.
• Completes and accurately enters patient demographic information into Epic.
• Reviews incoming referrals received via fax, email or referrals workque for completeness and follows up for additional information if necessary.
• Verifies order/referral is complete and matches scheduled office visit. Includes indexing and exporting physicians’ order to correct patient account.
• Interprets and coordinates ancillary tests and procedure orders in Epic received from non-BCM physicians.
• Completes and accurately enters patient demographic information into Epic.
• Schedules and provides callers with important information related to their appointment (i.e. Prep information for test, directions, order management etc.).
• Maintains and updates schedules ensuring that patients are scheduled accurately.
• Obtains implant device identification cards for patients having ancillary tests performed.
• Obtains cardiac clearances for patients that have implantable devices from external and internal referring physicians.
• Communicates with patients to ensure follow-through with referrals/orders.
• Coordinates the process of referring patients to appropriate clinics/testing sites.
• Communicates status of appointment to internal and external referring physicians.
• Works the ready to schedule workque for all internal and/or external referrals requested by urgency and requested timeline.
• Handles and processes a complex and varied series of documents and situations.
• Performs other job-related duties as assigned to meet departmental goals.

Minimum Qualifications

• High school diploma or GED.
• One year of relevant experience.

Preferred Qualifications

• Experience with referrals.
• Epic Experience.