Summary

The Department of Orthopedic Surgery is seeking a Scheduling Specialist II.

As a Scheduling Specialist II, you will be responsible for creating a positive patient experience by accurately and efficiently scheduling new and follow-up appointments for a busy Physical Therapy/Orthopedic department.        

Job Duties

• Schedules, coordinates, and reschedules patient appointments.
• Verifies and transcribes orders/referrals; ensures they are complete and match the scheduled procedure.
• Registers patients in Epic.
• Verifies insurance information of new and returning patients.
• Answers the telephone and routes patient calls accordingly.
• Maintains and updates current information on physician's schedules, ensuring that patients are scheduled properly and appointments are confirmed.
• Assists with the patient check in/check out process.
• Reviews incoming department scheduling faxes.
• Works on assigned workqueue for the department.  
• Calls patients for appointments reminders.
• Verifies insurance and pre-certification of insurance benefits.
• Handles Epic In basket requests through MyChart or from clinic staff.
• Performs other job related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• One year of relevant experience.

Preferred Qualifications

• Experience scheduling patient appointments in a busy Orthopedics, Physical Therapy, or other specialty clinic.
• Insurance verification experience.
• Experience with Epic and MyChart.
• Bilingual in Spanish.