Summary

The Senior Clinical Applications Associate provides technical and operational support for Epic applications supporting patient engagement, access, and digital front door capabilities at Baylor College of Medicine. This role partners with Access leadership and operational stakeholders to design, implement, and optimize Epic functionality that improves patient communication, scheduling access, and engagement outcomes. The position focuses on development and support of engagement platforms such as Hello World and Campaigns, with an emphasis on enhancing patient acquisition, retention, and digital adoption across clinical, access, and revenue cycle workflows.

The Senior Clinical Applications Associate will work primarily with the Epic Cadence, MyChart and Ambulatory applications. This role is cross-functional to support Patient Engagement. The Department of Information Technology at Baylor College of Medicine provides technology services, support and partnership in delivering key values to the mission of Baylor College of Medicine.

We will consider highly qualified candidates to work remotely within the state of Texas. Employee will be required to attend work-related meetings in Houston occasionally, travel for these meetings will be at the employee's expense. 

Job Duties

• Leads development and optimization of Hello World and Campaigns to support patient engagement strategies.
• Designs and manages outreach campaigns.
• Supports and enhances digital front door capabilities, including
  • Partners with Access leadership to align Epic functionality with operational priorities.
  • Analyzes campaign and engagement performance and recommends optimization strategies based on results.
• Provides application analysis, configuration, and support for Epic platforms supporting patient engagement, access, and communication workflows, in alignment with organizational priorities. 
• Designs, builds, tests, and maintains system configuration that supports patient engagement and access capabilities.
• Configures and supports Epic engagement platforms (including Hello World and Campaigns) to enable targeted outreach.
• Develops and optimizes workflows that improve patient access, provider visibility, and digital front door experiences, including integration with tools such as Provider Finder.
• Partners with clinical, access, revenue cycle, and operational stakeholders. 
• Manages enhancements and small-to-medium projects related to patient engagement and access workflows, including coordination across IT and operational teams. 
• Performs application monitoring, reporting, and analysis to evaluate engagement performance and access-related metrics and recommends improvements.
• Participates in operational support activities. 
• Maintains system configuration, build documentation, and testing practices to support upgrades, enhancements, and system stability. 
• Collaborates with other application teams to support cross-functional workflows and integrations across Epic modules. 
• Performs other job-related duties as assigned.

Minimum Qualifications

• Bachelor's degree. Four years of relevant experience may substitute for degree requirement. 
• Four years of relevant experience.

Department-specific Requirements

• Experience in Epic Cadence.

Preferred Qualifications and Skills

• Epic Certification in Cadence or MyChart.
• Hello World badge.
• Experience with Hello World, Campaigns, or similar engagement/outreach tools.
• Experience supporting patient access workflows, scheduling, or digital engagement initiatives.