Summary

The Department of Family and Community Medicine at Baylor College of Medicine is seeking a caring, compassionate, reliable Medical Assistant to support the clinicians providing primary care services to private practice patients.

As a Medical Assistant II, you will assist in the examination and treatment of patients under the direction of the physicians and/or advanced practice providers. The main responsibilities include interviewing patients, measuring vital signs, and recording information in patients' electronic charts using EPIC. Shifts will include 7:30-4:30; 8:00-5:00; 8:30-5:30; 9:00-6:00; 9:30-6:30, Monday-Friday.

This position is located at our Fannin Tower location in the Texas Medical Center.

Job Duties

• Greets patients and escorts them to exam rooms.
• Performs routine patient care responsibilities such as taking vital signs, drawing blood, and in some cases administering tests such as EKGs.
• Answers clinic telephones and resolves issues or routes calls to appropriate person. 
• Collects patient histories, including medication reconciliation.
• Correctly collects and labels patient specimens for lab analysis
• Sets up instruments and equipment according to department protocol.
• Schedules patient tests and appointments and prepares patient charts.
• Maintains patient and services rooms in a neat and orderly condition.
• Conducts patient outreach phone calls and post visit follow-ups.
• Takes an inventory of clinic supplies and orders new supplies and equipment.
• Sorts clinic mail and files patient medical records.
• Educates patients about their conditions and self-care.
• Assists providers in filling out health related paperwork for patients.
• Staffs central college sites as needed.
• Cross trains to gain proficiency in staffing Comm Center, monitors inventory, and converts visits to virtual appointments.  
• Monitors assigned provider baskets, completes high priority messages and addresses incoming patient encounters. 
• Serves as a resource for navigating complex patient inquiries or procedural nuances.
• Guides entry-level Medical Assistants and externs on best practices and departmental workflows, contributing to the overall training and development of less experienced staff as needed.
• Assists with the onboarding process for new hires by demonstrating key procedures and sharing insights into our specific operational requirements.
• Demonstrates professionalism and maintains mutual respect in all interactions with patients and employees.
• Reports to the worksite on time to support efficient clinic operations and minimize disruptions to patient flow.
• Performs other job-related duties as assigned, including floating to other FCM clinic locations.

Minimum Qualifications

• High school diploma or GED and completion of a Medical Assistant Training program through an accredited institution.
• Two years of relevant experience.
• Current certification as a Medical Assistant through an accredited professional organization (AAMA, AMT, ARMA, NCCT, NHA, NAHP, AMCA, AAH, AAMP, or NPS).
• Current Basic Life Support (BLS) Certification through American Heart Association.

Preferred Qualifications

• Knowledge of health care field and medical terminology.
• Experience with Epic.
• Proficiency in Spanish or other language.
• Ability to deal tactfully and courteously in all interactions with a strong understanding of when to elevate issues.
• Ability to type at a minimum of 40 WPM.