Summary

The section of Gastroenterology & Hepatology is seeking an enthusiastic, hardworking, and reliable Medical Assistant II to be a part of the Gastroenterology group to support our clinicians providing services to patients. This person will have primarily MA II responsibilities (performing routine patient care i.e. rooming/vitals) and procedure scheduling. This position will assist in the examination and treatment of patients under the direction of the physician. Main responsibilities include interviewing patient, measuring vital signs (i.e. pulse rate, temperature, blood pressure, weight and height), recording information on the patient electronic chart using EPIC and working desktop messages for incoming calls/questions from patients. Shifts will be 8:00-5:00 Monday-Friday, with an hour lunch break.

The Medical Assistant, under supervision of the clinic nurses and practice providers is responsible for assisting in the delivery of health care and patient care management in a fast paced environment. Candidate must possess a proactive, team-oriented attitude. Performs selected nursing and administrative duties using the principles of the team-based care of a patient-centered medical home, chronic care management models and quality improvement. It is the responsibility of this position to contribute to a patient centric and customer focused environment where the needs of the patients come first. 

Job Duties

• Performs routine patient care responsibilities ex. rooming and vital signs. 
• Notes the primary complaint/reason for visit.
• Collects patient histories and enters medications into medical record.
• Maintains patient and services rooms in a neat and orderly condition. 
• Fulfills clerical responsibilities as assigned, which may include: scanning patient medical records; obtaining lab/x-ray reports, hospital notes, referral information; completing forms/requisitions as needed.
• Schedules and prepares colonoscopy/EGD for when patient is in clinic for specific provider assigned.
• Reviews patients’ medications list and identifies any medications which require attention or medications need to be stopped before the procedure.
• Refills medications and performs prior authorizations per GI protocol.
• Contacts and responds to patients via MyChart and/or telephone.
• Utilizes Microsoft Outlook and Microsoft Teams to communicate with physicians and staff.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED and completion of a Medical Assistant Training program through an accredited institution.
• Two years of relevant experience.
• Current certification as a Medical Assistant through an accredited professional organization (AAMA, AMT, ARMA, NCCT, NHA, NAHP, AMCA, AAH, AAMP, or NPS).
• Current Basic Life Support (BLS) Certification through American Heart Association.

Preferred Qualifications

• Excellent organizational skills.
• Proficient in MS applications in computers.
• Excellent written and verbal communication skills.
• Excellent patient/customer service skills with the ability to problem-solve and de-escalate situations as needed. 
• Bilingual in Spanish.
• Experience with Epic.