Summary

Neurosurgery is seeking a highly motivated Medical Assistant who is comfortable utilizing technology to engage with patients and providers. The Medical Assistant II will provide support for patients before and after their appointments.

The Medical Assistant II will work directly with multiple providers to provide high quality patient care. Although the candidate will be assigned to specific providers, they will be required to assist with coverage in all areas of the practice.

Job Duties

• Confirms patient appointments 1 – 2 weeks out by ensuring patients receive new patient paperwork to complete prior to appointment and are aware to bring any medical records that are relevant to their visit.
• Ensures that patients are scheduled with the appropriate provider.  
• Obtains referring provider information and requests relevant medical records and referrals prior to appointment as needed.
• Displays proficiency in ability to successfully obtain vital signs.
• Schedules and assists with in office procedures.
• Manages high volume patient clinics and calls.
• Answers patient calls in a professional and timely manner.
• Assists clinicians with medication refills and prior authorizations as needed.
• Assists clinicians with imaging orders and prior authorizations as needed.
• Assists clinicians with medical record review to determine the patient's scheduling needs.
• Frequently utilizes electronic health record (Epic) in interactions with patients and referring provider offices for documentation.
• Frequently utilizes electronic health record (Epic) to upload patient records.
• Frequently utilizes imaging software (PACS) to upload images.
• Demonstrates effective communication, time management, teamwork, organization, multi-tasking and professionalism skills in all aspects of role.
• Assists with other duties as needed.

Minimum Qualifications

• High school diploma or GED and completion of a Medical Assistant Training program through an accredited institution.
• Two years of relevant experience.
• Current certification as a Medical Assistant through an accredited professional organization (AAMA, AMT, ARMA, NCCT, NHA, NAHP, or AMCA).
• Current Basic Life Support (BLS) Certification through American Heart Association.

Preferred Qualifications

• 1 year of experience in specialty practice.
• Previous experience using electronic health records.
• Previous experience scheduling/assisting with procedures, utilizing a C-ARM and autoclave.