Title:  Wellness Strategy Manager (Marketing and Sales Associate)

Division:  Human Resources
Schedule:  Monday-Friday; 8:00 a.m. -5:00 p.m.
Work Location:  Texas Medical Center, Houston, TX
Salary Range:  $55,779-$72,514
FLSA Status:  Exempt
Requisition ID:  5336
Job Purpose

The Wellness Strategy Manager is responsible for planning and designing engagement growth plans, and executing and tracking them – including engaging the appropriate operational, actuarial and management teams as needed. Further, the Wellness Strategy Manager ensures the overall satisfaction of assigned clients while retaining and growing their book of business. This position requires developing and maintaining an excellent working relationship with clients, vendors, brokers and internal departments, in addition to providing superior client management and client service while developing a thorough understanding of our industry.

Job Duties
  • Confidently evaluate, strategize, present and implement wellness program designs that fulfill the clients' wellness goals and assist their members in achieving their healthiest lives. Review population aggregate and participation status reports with clients on a monthly, quarterly and annual basis, and make strategic recommendations for ongoing program management and ever-increasing member engagement.
  • Identify potential program enhancements to increase member satisfaction utilizing trend data. Proactively monitor and measure assigned client program data throughout the year, provide clients with timely and meaningful insight and recommendations. Oversee client management reporting. Position, deliver and communicate client management data. Review performance metrics/guarantees to promote client satisfaction, profitability and retention. Research areas that do not perform as required.
  • Work with management and actuaries to identify client requirements for improving annual wellness programming year-over-year. Employ a consultative and solution-based approach to ascertain and articulate the Vitality value proposition with each client's strategic goals and objectives.
  • Proactively communicate with assigned clients and be their main point for contact for day-to-day operational support. Represent the client’s best interests within Vitality, ensure that all processes and procedures are completed, quality standards are maintained, and issues are resolved in a timely manner. Exceed client expectations.
  • Quickly identify common ground. Know when to persist and when to compromise. Effectively negotiate to deliver a win-win outcome. Seek to develop personal connections with others, motivated to achieve trusted advisor status.
  • Work smart and independently while maintaining a high level of responsiveness. Seek out and tackle challenges while remaining focused on results.
  • Build successful, strong and long-lasting relationships with the clients and have complete responsibility for strategy, developing and growing member engagement in the Vitality wellness program. Facilitate client communications, resolve conflicts and ensure that deliverables meet your clients' requirements.
  • Share your outcomes, results, and best practices with peers as well as management. Provide status updates on clients, regularly monitor overall engagement, project status, opportunities, and risks. Build and reinforce interdepartmental relationships by driving excellence in communication and working together as a team.
  • Be willing and able to handle multiple client accounts, projects and tasks. Know if, when and how to leverage available tools, support and resources to complete tasks on time and within scope. Be comfortable with frequent changes in a fast-past, growing business.
  • Read situations quickly and adapt accordingly. See conflicts as opportunities not obstacles, maintain a professional demeanor. Make conflict constructive instead of damaging and remain cool under pressure.
  • Utilize a mixture of data, analysis, wisdom, experience and judgment to address and resolve concerns. Be solution-oriented and agile when processing information and managing change.
  • Manage new client implementation process from Sales hand-off to program launch.
  • Work with Sales Consultants and Operations to establish implementation timelines and metrics for all new accounts.
  • Ensure a timely and accurate implementation.
  • Responsible for coordinating and running client implementation kick off calls and ongoing project meetings with clients stakeholders.
Minimum Qualifications
  • Bachelor's degree.
  • Four years of relevant experience.
  • Ability to work successfully at both a strategic and tactical level with brokers and employers.
  • Be solution-oriented and agile when processing information and managing change.
  • Be committed to continuous improvement and open to learning.
  • Be motivated and seek out information and knowledge, improving business acumen and industry knowledge.
  • Strong analytical and data management aptitude.
  • Strong critical thinking, problem identification and solving abilities.
  • Able to work both independently and in a collaborative manner in a rapidly changing environment.
  • Can handle multiple priorities in a fast-paced work environment.
  • Highly motivated and energetic professional who enjoys working in an entrepreneurial, fast-growing environment.
  • Experience in successfully communicating with and influencing diverse audiences.
  • Energetic, self-motivated and an independent thinking professional with excellent written, oral and presentation skills.
  • Coordination and strong organizational and time-management skills.  
  • Outgoing, personable, and customer focused. Understanding of both the clients' and members' needs.
  • Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.