Summary

The Department of Medicine is seeking a Nursing Supervisor with clinical, administrative, and leadership responsibilities who can support clinical operations within the department. The Nursing Supervisor for Gastroenterology provides clinical, operational, and personnel leadership to ensure the delivery of safe, efficient, patient-centered, and high-quality care across all Gastroenterology subspecialty clinics. This role is responsible for supervising nursing staff, medical assistants, and advanced practice providers; optimizing clinic operations; driving employee engagement and accountability; promoting regulatory compliance; supporting provider productivity; and fostering a culture of continuous improvement. The Nursing Supervisor serves as a key liaison between physicians, advanced practice providers, staff, and operational leadership to achieve departmental goals related to quality, patient safety, patient experience, access to care, workforce development, operational excellence, and financial stewardship. Through effective leadership, coaching, performance management, and process improvement initiatives, the Nursing Supervisor ensures consistent clinical excellence, regulatory compliance, and exceptional service delivery across the Gastroenterology service line.

This position is located at our McNair Campus.

Job Duties

• Trains, onboards, and mentors all newly hired Nurses, Medical assistants (MAs), and Advanced Practice Providers (APPs).
• Conducts formal 90-day performance evaluations for all new hires and develop individualized action plans to support ongoing success and professional growth.
• Meets regularly with newly hired staff to assess progress, address barriers to success, provide coaching, and ensure training needs are met.
• Performs weekly productivity reviews and generate staff productivity reports.
• Shares productivity and performance reports with leadership, management, and faculty to ensure staff performance expectations are met. 
• Ensures in-baskets, work queues, prior authorizations, patient messages, referrals, and assigned tasks are completed accurately and within established turnaround times.
• Conducts weekly audits for each Gastroenterology subspecialty clinic.
• Shares audit findings during team huddles, recognizing staff accomplishments, and identifying opportunities for improvement.
• Monitors clinic utilization, provider scheduling templates, and patient access metrics to maximize operational efficiency and provider productivity.
• Ensures providers have appropriate daily clinic coverage and proactively address staffing shortages or operational challenges.
• Reviews and approves staff timesheets, payroll submissions, PTO requests, scheduling changes, and staffing assignments, etc.
• Participates in recruitment activities, including interviewing, hiring, onboarding, training, and retention of high-performing staff members.
• Collaborates closely with the Clinical Operations Manager regarding staffing, clinic performance, patient access initiatives, workflow optimization, and departmental operational goals.
• Monitors staff attendance, reliability, and accountability while ensuring compliance with organizational attendance policies.
• Monitors Live Answer reports, call center metrics, and patient communication reports.
• Assists staff with appointment scheduling, work queues, prior authorizations, patient messaging, and in-basket management as operational needs require.
• Resolves patient complaints promptly, with a goal of resolving concerns within the same business day whenever possible.
• Oversees crash cart readiness, including emergency equipment checks, medication expiration reviews, and compliance requirements.
• Hold staffs accountable for daily fridge checks, restocking rooms, and expirations on samples/all supplies.
• Oversees staff for completion of weekly refrigerator temperature monitoring and ensure temperatures remain within established acceptable ranges.
• Maintains inventory levels and oversee ordering of medical, clinical, and office supplies.
• Runs and analyzes reports related to staff performance, productivity, clinic utilization, patient access, and operational efficiency.
• Leads weekly team huddles to communicate departmental goals, review performance metrics, recognize achievements, discuss opportunities for improvement, and reinforce expectations.
• Monitors staff for competency, annual education requirements, certifications, and compliance training completion.
• Support quality improvement initiatives and implement corrective actions to address identified operational or clinical performance gaps.
• Promotes a culture of accountability, teamwork, patient-centered care, and continuous improvement.
• Creates provider schedules/Weekly assignments for the staff.
• Effectively implements and monitors utilization of EPIC for improved preventive medicine and disease management practices.
• Performs other job-related duties as assigned.

Minimum Qualifications

• ​​​​​​Associate’s Degree or Bachelor’s degree in Nursing.
• Three years of relevant experience as a Registered Nurse (RN).
• Current license as a Registered Nurse (RN) by the State of Texas Board of Nursing.
• Basic Life Support (BLS).   
• Certification in area of specialty for non-BSN incumbents.

Preferred Qualifications

• Bachelor's degree in Nursing (BSN).
• Bilingual in English/Spanish.
• Two years of supervisory or leadership experience in an ambulatory, specialty, or healthcare setting.
• Experience in Gastroenterology, ambulatory care, procedural services, or specialty clinic operations.
• Experience managing clinical operations, staff performance, quality improvement initiatives, patient access workflows, and provider scheduling.
• Demonstrated experience with employee coaching, performance management, onboarding, retention, and staff development.
• Knowledge of regulatory requirements, accreditation standards, quality metrics, and patient safety initiatives.
• Strong analytical, communication, leadership, and conflict resolution skills.
• Experience utilizing electronic medical record systems, productivity reporting tools, and operational dashboards.