Summary

The Department of Urology is seeking a Nursing Supervisor with clinical, administrative, and leadership responsibilities who can support clinical operations within the department. This is a working supervisor position that combines direct patient care with leading nursing staff and medical assistants and managing administrative responsibilities.  The Nursing Supervisor ensures the delivery of safe, efficient, patient-centered, and high-quality care across all Urology clinics while optimizing clinic operations, promoting regulatory compliance, and fostering a culture of accountability and continuous improvement. The role serves as a key liaison between physicians, advanced practice providers, staff, and operational leadership to achieve departmental goals related to access to care, workforce development, operational excellence, and financial stewardship. Through effective leadership and coaching, the Nursing Supervisor ensures consistent clinical excellence and exceptional service delivery across the Urology service line.

This position is located at our McNair Campus.

Job Duties

Team Leadership:

• Supervises clinical staff by setting priorities and goals, addressing performance concerns, and conducting 90-day and annual evaluations.
• Participates in hiring, onboarding, training, and mentoring all newly hired staff.
• Approves time sheets, PTO, schedule changes, and monitors attendance, competencies, and required training.
• Leads regular team huddles to review performance, recognize staff achievements, identify opportunities for improvement and reinforce expectations.

Clinic Operations and Reporting:

• Creates provider schedules and staff assignments, ensures daily coverage, and resolves staffing challenges.
• Monitors clinic flow, utilization, scheduling templates, and patient access, including delays, wait times, and no-shows.
• Monitors Live Answer reports, call center metrics, and patient communication reports.
• Ensures in-baskets, work queues, prior authorizations, referrals, diagnostic coordination, and referring-provider communication are completed accurately and on time.
• Ensures exam and procedure rooms are staffed, stocked, and ready, and oversees supply ordering.
• Implements and monitors Epic utilization, including preventive medicine and disease management practices, patient status color indicators, checkout and follow-up scheduling.
• Analyzes operational and productivity reports, shares results with faculty and leadership, and develops action plans to address gaps.
• Collaborates with Clinical Operations Manager on staffing, workflow optimization, and departmental goals.

Quality, Safety, and Patient Experience:

• Ensures compliance with clinical regulations, accreditation standards, and policies through weekly clinic audits and corrective actions.
• Oversees crash cart readiness, refrigerator temperature monitoring, expiration checks, and medication sample control.
• Supports patient safety event reporting, follow-up, and quality improvement initiatives.
• Resolves patient complaints promptly, with a goal of same-business-day resolution whenever possible.
• Provides direct patient care as a working supervisor, including assisting with examinations, treatments, and procedures, delivering patient education, and serving as a clinical resource for staff.
• Performs other job-related duties as assigned.

Minimum Qualifications

• ​​​​​​Associate’s Degree or Bachelor’s degree in Nursing.
• Three years of relevant experience as a Registered Nurse (RN).
• Current license as a Registered Nurse (RN) by the State of Texas Board of Nursing.
• Basic Life Support (BLS).   
• Certification in area of specialty for non-BSN incumbents.