Title:  Epic Trainer

Division:  Information Technology
Schedule:  Monday - Friday, 8 am - 5 pm
Work Location:  McGovern Campus, Houston, TX
Salary Range:  $61,913 - $80,490
FLSA Status:  Exempt
Requisition ID:  2378

Internal Title:  Senior Training Analyst

External Title:  Epic Trainer

Job Purpose

Assesses, develops and delivers training for Epic applications as well as special projects. The position will specialize in EpicCare applications and take the lead in the development and implementation of the training for those applications and will be responsible for developing and maintaining training materials. The trainer is responsible for building, testing, and maintaining the training environment.  This requires a background in adult learning methods and must possess excellent presentation skills and strong technical documentation skills. Works with customers to ensure that concerns and questions are resolved to their satisfaction with minimum disruptions. Works with functional team to gather requirements for developing training documentation. Performs tasks requiring judgment, initiative, and in-depth knowledge of company policies and procedures. Responsibilities will be distributed across project and support related work. Assists with user administration on Training systems and coordination pertaining to class scheduling and logistics.

Job Duties

Works with Training Director to provide training and building and maintaining training environments.

Conducts training needs assessments.

Gathers requirements, develops, and delivers training on assigned application.

Leads training activities for IT projects as assigned.

Completes assigned work orders.

Provides data for reports on Training team metrics.

Leads training presentations.

Catalogs, maintains, and administers training content.

Assists with system upgrades.

Minimum Qualifications


Bachelor’s degree in Information Technology or a related field. Four years of related experience may substitute for degree requirement.

Four years of relevant experience with a minimum of three years in customer service environment.

Preferred Qualifications

Four years of designing and delivering Epic training curriculum.  Experience designing and delivering training curriculum for healthcare/academic system. Experience designing, developing or implementing training solutions for clinical or business applications or processes required, along with demonstrated teaching ability.

Knowledge of development and delivery of adult educational programs.

Epic Certification



Captivate, Camtasia, and/or other content authoring experience preferred.

Must be solutions oriented and be able to monitor and prioritize daily tasks exercising discretion and independent judgment.

Ability to assess learning needs and reinforce and motivate desired learning.

Knowledge of Microsoft Windows Operating systems (Windows 2000 and/or XP) and Microsoft Office (MS Office 2000 and/or XP; Internet Explorer 5 and/or 6).

Proven technical problem solving skills.

Excellent written and verbal communications skills.

Excellent customer service skills.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.