Summary

The role of the Senior Simulation Operations Specialist is to serve as the primary liaison for the coordination, planning, development, and implementation of all Clinical Simulation Center (CSC) teaching and assessment events. The Operations Specialist facilitates high-fidelity human patient simulated learning, manages simulation equipment, media, computers, and materials related to simulation events; operates and troubleshoots simulation software, and ensures events are executed to the highest level of excellence from beginning to end. The Operations Specialist will represent the Center by supporting faculty, staff, and students with simulation needs (Standardized Patients (SP), simulation equipment, and medical supplies), and assist with the daily operation of the center.

Job Duties

• Develops, plans, evaluates and implements goals, objectives, policies, and procedures for the Simulation Center. Coordinates with counterparts and other staff to ensure consistency across all BCM simulation locations.
• Serves as liaison to faculty or clients and recommend appropriate modality of simulation to meet learning and/or assessment objectives (e.g. Standardized Patients, manikins, task trainers, etc.)
• Serves as the Simulation Event Software Administrator.
• Plans, implements, and monitors simulation program activities.
• Assists with the hiring and on-boarding process of simulation confederates.
• Provides on-site supervision and assistance to simulation confederates.
• Provides advice & orientation to faculty regarding Simulation Center procedures and use of equipment.
• Advises and assists instructors and learners throughout events to ensure successful learning outcomes.
• Provides learner orientations, individual learner feedback, and/or group debriefing sessions to all learners.
• Assists the CSC Managers, and Directors with data collection, data reporting and data analysis.
• Collaborates with CSC Managers and Directors on the design, implementation, and maintenance of quality improvement metrics dashboards.
• Assesses the needs of the CSC and make recommendations for annual Simulation Center budget
• Plans, leads, and participates in special projects and events.
• Maintains supply inventories for the lab, as well as assist in creating supply orders of clinical skills supplies.
• Oversees requests and facilitate the scheduled use of labs, sign-out of equipment, and transportation of simulation equipment needed for simulation events.
• Serves as the operator of complex simulation equipment throughout simulation events.
• Oversees event scheduling, learner enrollment, and assessment data collection.
• Assists in the management, maintenance, and operation of the simulation facility.
• Position specimens and complete set up of equipment and instruments as required by each session. 
• Monitors session and assist lab users as needed.
• Performs other job-related duties as assigned.

Minimum Qualifications

• Bachelor degree in Business Administration, Health Administration, or related field. Four years of relevant experience may substitute for degree requirement.
• Four years of relevant experience.

Preferred Qualifications

• Master's degree.
• Experience with clinical skills labs, simulation labs, or health care environment.
• CHSOS certification. (Certified Healthcare Simulation Operations Specialist)