Title:  Senior Practice Manager

Division:  Family and Community Medicine
Schedule:  Monday - Friday, 8 am - 5 pm
Work Location:  Houston, TX
Salary Range:  $68,725 - $87,000
FLSA Status:  Exempt
Requisition ID:  1682
Job Purpose

Builds and maintains a work environment that promotes trust and engagement of competent team members and providers. Partners with the physician Medical Director, leadership team and various support departments to create a patient focused practice environment to drive progress and achieve goals in the areas of patient experience, quality, access, employee engagement, revenue cycle, financial performance, physician satisfaction, care coordination, patient and employee safety, EHR regulatory compliance, e-Health and other initiatives.

Job Responsibilities

Seeking an experienced physician practice manager for an immediate opening in a start-up Family Medicine clinic. Responsibilities include but not limited to: 
Clinical Ops
-Promotes the financial viability and accomplishment of financial goals of the practice by effectively optimizing schedule and room utilization, minimizing missing charges, staff utilization and resource consumption. 
-Manages clinical space utilization requests and oversees and evaluates clinical equipment needs and requests, as well as developing the clinic budget.
-Addresses patients' complaints and resolves problems with the guidance of the Medical Director. 
-Collaborates with Medical Director to establish procedures for medical clinic operations.
-Responsible for accurately scheduling and coordinating of staff for all leaves and timesheet submissions and approvals. Acts as the delegate for the Medical Director related to faculty time off requests.
-Supervises clinic staff as it relates to throughput and operations in the clinic, Staff performance review.   
-Responsible for monitoring existing reports of a financial or operational nature and for creating any financial or operational reports requested by department leadership.  
-Works with the central scheduling office to ensure proper scheduling of patients within our clinics including urgent and VIP requests.
-Attends all required meetings.
-Acts as the liaison to Ambulatory Operations leadership, lab vendors, purchasing, other vendors, etc.
-Ensures at all times that the clinics are kept clean and well maintained (including equipment). 
-Oversees medical supply inventory and ensures there are proper controls in place.
-Recognizes and acts on opportunities for growth and improvement.
-Translates goals into departmental specific objectives and priorities. Implements clinic communication strategies with providers and staff through regularly scheduled staff meetings and other means of communication.
-Actively initiates and monitors plans for ramping up new providers joining designated clinic(s).
-Comprehends key performance indicators that include: no show/late cancellation rate, phone call lag time, space utilization, provider investment of time and schedule utilization, UHC wRVU targets per given specialty vs. your department/division performance, and coding patterns per provider.
-Plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems in coordination with the Medical Director. 
-Works with clinic employees to ensure that each employee understands their job description, the desired results associated with their work, and the resources available to achieve the results.  
-Orientation and off boarding of employees: New providers/departure providers processing/work flow, new staff - classes, training, orientation, all related actions required for new hires and separations. 
-Ensures, with the Medical Director and RN, compliance with standards, laws and regulations as directed by regulatory and accrediting organizations such as but not limited to: JCAHO, CLIA, OSHA, State and Federal Governments as it pertains to the clinic.
-Exhibits an understanding of, and appropriately implements, varied policies and procedures for personnel management that is in line with College guidelines, timelines, procedures and policies.
Revenue Cycle and Finance
-Resolves billing issues and works with central billing office  on revenue cycle operations
-Approves purchase requests and expense reimbursements.

Minimum Qualifications
  • Required: Bachelor's degree in Healthcare, Business, Accounting or related field. Four years of related experience may substitute for degree requirement.
  • Required: Three years of relevant experience in a related medical setting as a supervisor.
  • None required.


Preferred Qualifications
  • Preferred: Master’s degree in related field.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.