Title:  Senior Patient Affairs Specialist

Division:  Patient Business Services
Schedule:  Monday to Friday 8 a.m. to 5 p.m.
Work Location:  Houston, TX
Salary Range:  $38,212 to $51,683
FLSA Status:  Nonexempt
Requisition ID:  14471


Provides information to patients and maintains good patient rapport. Obtains insurance pre-certifications and verifications and ensure reimbursement from patients or other responsible parties.  Infusion and specialty verification and authorization submission experience is key to this position.

Job Duties

  • Financially clears patients for upcoming services
  • Responds to and assists physician with patient questions.
  • Obtains benefits, creates estimates for patient out of pocket, and submits authorizations for services.
  • Follows up on submitted authorizations, notates authorization in appropriate area in Epic for all services. 
  • Contacts patient to collect out of pocket expenses. 
  • Contacts departments regarding missing clinical information if required by insurance company. 
  • Contacts PCP offices to obtain referrals. 
  • Understands high level specialty services authorizations.
  • Updates referral statuses and collection efforts in Epic. 
  • Answers Insurance Verification Helpline and solves insurance issues for patients, physicians, and departments.
  • Responds to specific account inquiries by management.
  • Creates estimate letters that are electronically forwarded to patients to inform them of their financial responsibility.
  • Provides and explains educational material to patients. 
  • Investigates insurance coverage and demographics.
  • Researches claims denied for no authorization and performs retro authorizations
  • Answers phones and provides information to patients or takes detailed messages and routes them to the appropriate party.

Minimum Qualifications

  • High school diploma or GED.
  • Three years of relevant experience.

Preferred Qualifications

  • Epic experience.
  • Infusion experience and general specialty services benefits and authorization experience.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.