Title:  Senior Patient Affairs Specialist

Division:  Duncan Cancer Center
Schedule:  Monday - Friday, 8:00 a.m. - 5:00 p.m.
Work Location:  Houston, TX
Salary Range:  $38,212 - $51,683
FLSA Status:  Nonexempt
Requisition ID:  9713


The Dan L. Duncan Comprehensive Cancer Center (DLDCCC) has an immediate opening for a Senior Patient Affairs Specialist who will be part of our patient support team. This support includes, but is not limited to, coordinating the prior-authorizations process for imaging, procedures and medications in a fast-paced, high patient volume hospital-based clinic setting. 



Job Duties

  • Initiates and or obtains inpatient and outpatient authorizations and renewals as applicable for infusion and other specialty drugs, CT and PET scans, etc.
  • Follows up with patient and notates in Epic as appropriate.
  • Explains insurance verification process to patient and coordinates with financial counselor as needed. 
  • Responds to and assists providers with patient questions, including:
    • schedules peer to peer for imaging requests,
    • coordinates next day medication delivery to patient's home,
    • processes medication refill requests, and
    • corresponds with referring provider office and insurance companies. 
  • Coordinates with others in DLDCCC at BSLMC and CHI St. Luke's to maintain good patient rapport and ensure a positive patient experience.
  • Assists with new patient coordination by reviewing incoming requests for appointments, offering sooner appointments, and requesting medical records and referrals. 
  • Serves as one of two key contacts for coordinating prior-authorizations for highly specialized medications, procedures and imaging requests - and as a general patient support resource - for DLDCCC faculty and staff. 

Minimum Qualifications

  • High school diploma or GED.
  • Three years of relevant experience.

Preferred Qualifications

  • Bachelor's degree.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.