Title:  Senior Manager, Business Operations

Division:  Surgery
Schedule:  Monday - Friday, 8:00 a.m. - 5:00 p.m.
Work Location:  Houston, TX
Salary Range:  $90,000 - $110,000
FLSA Status:  Exempt
Requisition ID:  11199


The Michael E. DeBakey Department of Surgery (DoS) is recruiting a Senior Business Operations Manager to lead the Department’s Faculty and Promotions Committee to implement and manage the process for faculty promotions in a Department of 230+ clinical and research faculty. Will develop workshops to counsel faculty throughout the process and develop best practices for the successful promotion and retention of Surgery faculty. The position will also serve as the Division Administrator for both the Division of Abdominal Transplant and the Histocompatibility and Immunogenetics (HLA Lab) (17 staff members) and will be expected to lead these divisions by managing the day-to-day business operations. This role will perform and implement key financial and human resource activities with frequent reporting to the DoS Chairman, DoS Administrator, and Baylor St. Luke's Medical Center (BSLMC) Vice President of Transplant. The Senior Manager will also be responsible for managing the division's professional level staff and will collaborate with BSLMC Transplant leadership to implement process improvement in hospital-based clinics. This position will also lead internal business development and marketing efforts for the Abdominal Transplant and HLA Divisions and oversee additional projects to promote growth. This position requires an individual who is highly organized, has experience managing diverse stakeholder groups, and provides high quality communication to all team members.


The Senior Manager, Business Operations will oversee and manage the Michael E. DeBakey International Surgical Society. This notable society was previously run by a private office to support the alumni initiatives of several Department of Surgery faculty, in addition to hundreds of members worldwide, and will now be housed within the Department itself. Will be responsible for the legal, fiduciary, and tax filing activities, organizing the annual meeting and oversight of the society's awards, and maintaining an officers’ council. Additional projects may include working alongside Service Line Director or Division Chief to complete BSLMC, College, and Department initiatives.

Job Duties

  • Serve as Administrator for the Faculty and Promotions Committee of the Department of Surgery and liaison for Committee reporting to Faculty Chair of Committee and Department Chairman. In this role, the candidate will work alongside Department faculty to engage and shepherd them through the promotions process by creating and holding workshops, helping faculty identify and apply for appropriate awards, managing communication with referees nationwide, and ultimately getting promotion applications organized for submission to the College 
  • Serve as Administrator for the the Division of Abdominal Transplant which includes day to day business operations for the Transplant Institute encompassing all Surgical and Medical Directors for liver, kidney, lung, and heart transplant programs 
  • Serve as Administrator for the HLA Lab which encompasses 17 staff and includes a budget with ~$11M in revenue from contracts with BSLMC, Texas Children's, VA, and private research companies 
  • Manage professional level staff and Advanced Practice Providers by establishing and defining work responsibilities, setting performance development plans, conducting performance evaluations, and addressing HR-related issues (including hiring, terminations, salary adjustments, and disciplinary actions) 
  • Oversight of financial operations for division and HLA Lab including productivity reporting, budget implementation, forecasting, processing procurement supplemental payments, and collaborating with Department leadership to promote revenue growth and control expenses 
  • Implement quality improvement practices in outpatient clinics to increase patient volumes and efficient throughput and work with clinical staff to develop standard operating procedures to create a uniform and positive patient experience across all clinics 
  • Partner with faculty to ensure College revenue cycle goals are met by implementing process improvement for obtaining insurance authorizations and timely closure of clinic and operative notes to maximize the net collection rate and minimize denials, bad debt, and outstanding A/R for surgical cases and clinical activity at BSLMC and Texas Children's Hospital 
  • Manage Liver/Kidney Transplant and Heart Transplant/LVAD programs at the Michael E. DeBakey VA Medical Center with contracts totaling over $10M 
  • Serve as Administrator for Lung Institute which requires collaboration between Department of Surgery and Department of Medicine leadership to ensure pulmonary, thoracic surgery, and lung transplant patient care is coordinated in an efficient manner 
  • Lead business development and outreach efforts for the division 
  • Establish relationships with hospital service lines outside of Transplant Institute to improve transplant patient experience 

Minimum Qualifications

  • Bachelor's degree.
  • Five years of relevant experience.

Preferred Qualifications

  • Master's degree in a related field.
  • Must have strong financial and operations skill set to provide faculty with excellent customer service in the clinical, research, and education mission areas.
  • High acumen in process improvement is preferred to increase productivity and patient satisfaction in assigned hospital-based clinics.
  • Consistent, clear communication is required and the ability to quickly re-prioritize work assignments and multitask as needed.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.