Job Description
Job Title:  Senior Coordinator, Business Operations
Division:  Pediatrics
Work Arrangement:  Hybrid
Location:  Houston, TX
Salary Range:  $57,320 - $67,435
FLSA Status:  Nonexempt
Work Schedule:  Monday – Friday, 7:30 a.m. – 4:30 p.m.

Summary

The Senior Coordinator, Business Operations provides advanced operational, administrative, and project support for departmental business functions across Baylor College of Medicine and Texas Children's Hospital. This role coordinates complex workflows, supports strategic initiatives, manages operational processes, and serves as a key liaison among internal stakeholders, leadership, faculty, clinicians, and external partners. The Senior Coordinator ensures efficient day-to-day operations through project coordination, process improvement, financial and reporting support, meeting and event management, and compliance with institutional policies and procedures. This position requires strong organizational skills, attention to detail, sound judgment, and the ability to prioritize multiple initiatives in a fast-paced academic healthcare environment while delivering exceptional customer service and operational excellence.

Job Duties

 Clinician schedules

  • This involves detailed, complex primary administrator responsibilities on the scheduling platform QGenda, used by the Pediatric Cardiology Division at Texas Children's Hospital.
  • Creates and update the elaborate participant profiles- which includes clinical/research/education/administrative targets and skill sets (what tasks each clinician is able to do)
  • Creates and update skill/task profiles- ie the skill/task transesophageal echo is performed by a select group of clinicians and a capable clinician must be assigned to the echo lab every day, but may not be assigned when in clinic or on MRI duty or on certain non-clinical days such as vacation.
  • Collaboratively develops and periodically update recurring outpatient physician and APP clinic assignments which necessarily vary by sub-specialty, location of the clinic, support requirements and day/week of the month.
  • Collaboratively develops and then independently runs service schedules for heart failure/transplant services, acute care cardiology services,  and consult cardiology services.
  • Collaboratively develops and then independently runs call schedules for week nights and weekends, ensuring complete and fair call distribution.
  • Collaboratively develop and runs an integrated daily imaging schedules which spans multiple campuses
  • Enters in service and call schedules for other teams which currently generate their own schedules: electrophysiology, adult congenital heart disease, cath, and fellows.
  • Enact schedule changes in a timely manner for time away approved by the associate chief- ie for vacation, meetings, illness, etc.
  • Ensures that schedule changes in QGenda are accurately also changes in EPIC, the clinical platform.
  • Communicates in timely manner with clinicians, administrative and support personel about changes and issues with schedule.
  • Identifies staffing gaps and work towards resolution.
  • Prevents and resolves discrepancies for inpatient and outpatient clinical services and call.

Baylor College of Medicine faculty support

  • Orients new BCM faculty - benefits, vacation, floating time off, holidays, QGenda, Success Factors.
  • Organizes and track staff credentials for outside institutions for all Pediatric Cardiology faculty.
  • Organizes and track licensure and other certifications needed (PALS, ACLS, IRB training, DEA etc).
  • Provides performance reports tracking provider CART model clinical and non clinical time.
  • Tracks and ensures appropriate research,educaitonand administration time for designated faculty.
  • Tracks and counsels regarding vacation and floating time off days for each faculty member.
  •  Ensures and track appropriate task assignment to each clinician for each day.
  •  Support the Associate Chief.
  • Performs other job-related duties as assigned.

Minimum Qualifications

  • High School diploma or GED.
  • Four years of relevant experience.

Preferred Qualifications

  • Experience with QGenda, EPIC, Success Factors, Microsoft Office: Excel, Outlook, Word, Calendar Management.
  • Ability to work independently and on a team.
  • Ability to multi-task and able to work in fast paced environment.
  • Excellent organizational and communication skills.

 

 

 

Work Authorization Requirement:

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. 

 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

 

 

 

Requisition ID:  25926