Title:  Senior Coordinator, Patient Support Services

Division:  Medicine
Schedule:  Monday - Friday, 8:00 am - 5: 00 pm
Work Location:  Houston, TX
Salary Range:  $34,749 - $46,984
FLSA Status:  Nonexempt
Requisition ID:  14483


The Section of Pulmonary, Critical Care, and Sleep Medicine is seeking a Senior Patient Support Services Coordinator who will be responsible for coordination of care for pulmonary and sleep patients, including managing orders, scheduling patient appointments for office visits, surgeries, tests, or procedures. This individual will manage and coordinate patient referrals, as well as provide administrative support for physicians as needed. 

Job Duties

  • Manages clinical administrative documentation.
  • Coordinates with health care facilities for patient surgeries, tests, or procedures.
  • Communicates preoperative instructions and requirements for medical clearance to patients; the senior coordinator may address financial issues regarding surgeries or procedures.
  • Assembles medical records and insurance information for patient appointments.
  • Orders specialized supplies or equipment needed for surgeries or procedures.
  • Assists with insurance pre-authorizations or issues.
  • Provides administrative support for physicians.
  • Influences others outside the team/unit or job area regarding practices and procedures.
  • Communicates information on matters of importance.


Minimum Qualifications

  • High School diploma or GED.
  • Four years of relevant experience.

Preferred Qualifications

  • Prior Healthcare experience.
  • Prior Customer Service experience.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.