Title:  Senior Coordinator, Patient Support Services

Division:  Patient Business Services
Schedule:  Monday - Friday, 8:00 am -5:00 pm
Work Location:  Houston, TX
Salary Range:  $34,739 - $46,984
FLSA Status:  Nonexempt
Requisition ID:  13886


The Senior Coordinator, Patient Support Services is an integral position within the Department of Ophthalmology providing a clear line of sight and direct contact for specific surgical procedures and patient management.  The ideal candidate will interact directly with physicians, patients, and vendors.

Job Duties

  • Directs contact to patients regarding surgical procedures, options, payments and education.
  • Creates surgical schedules to accommodate physician specifications and patient preference.
  • Manages  the in-suite store of products by managing inventory and sales.
  • Orders surgical supplies as warranted to ensure optimal preparation.
  • Schedules calibrations/maintenance, etc, of the refractive laser to ensure full compliance and operation.
  • Prepares reports of sales, surgical conversions, etc as requested.
  • Resolves patient issues regarding customer service, billing, and communication.

Minimum Qualifications

  • High School diploma or GED.
  • Four years of relevant experience.

Preferred Qualifications

  • Prior Ophthalmology  experience.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.