Title:  Senior Coordinator, Patient Support Services

Division:  Neurosurgery
Schedule:  Monday - Friday, 8:00 am - 5:00 pm
Work Location:  Houston, TX
Salary Range:  $34,739 - $50,160
FLSA Status:  Nonexempt
Requisition ID:  13058


The Baylor Medicine Spine Center is seeking a Senior Coordinator who is comfortable utilizing technology to engage with patients and providers. The Senior Coordinator will be required to provide ample support to clinicians and patients before and after their scheduled surgery. The Senior Coordinator will work directly with one surgeon to provide high quality patient care in the clinic setting and back office for all surgery requests. The ideal candidate will assist with coverage within all areas of surgery scheduling in Neurosurgery over time, and may be asked to cover for additional surgeons.

Job Duties

  • Ensures provider completes the surgery form.
  • Discusses surgery with patient and provide patient with surgery packet.
  • Schedules surgery in BCM EPIC and SLEH OR.
  • Schedules pre-op testing and COVID testing for patient.
  • Places orders for pre-admission testing (CXR, EKG, BMP, PT/PTT, INR UA, etc.) in SLEH Epic and follow up with nurse practitioners for sign off.
  • Orders necessary imaging studies for surgery and notifies NPs when pre-op is completed, and if abnormal results; obtains necessary clearances for surgery and faxes request to physician’s office; follows up with clearance request at least 1 week before surgery. 
  • Confirms order and start time with physician (if applicable) and OR; calls patient with check in time 1 to 2 days prior to surgery and discusses check in location and all relevant instructions in detail.
  • Schedules 2 week post op appointment with NP and gives this date and time to patient when confirming surgery.
  • Cancels/reschedules in all appropriate areas (Epic, OR, etc.).
  • Informs NP, Physician and IV help team and makes sure to document in Epic reason for cancellation or reschedule; If timeframe of cancellation or rescheduling permits, please make every effort to move up another surgery patient.
  • Reviews patient chart to ensure patient is authorized to proceed with surgery.
  • Completes any insurance forms as required and/or schedule peer to peers for surgeon or file appeals.
  • Reviews patient chart to ensure patient is financially cleared per department policy. If patient is not financially cleared, follow up with patient will be required.
  • Maintains physician calendar.
  • Assists administrative staff with physician credentialing and licensure.
  • Manages physician time in QGenda.
  • Maintains CME records.
  • Serves as primary administrative contact for physician between department and other BCM administrative offices.

Minimum Qualifications

  • High School diploma or GED.
  • Four years of relevant experience.

Preferred Qualifications

  • Previous experience in procedural/surgical specialty preferred.
  • Previous Epic experience preferred.
  • Must be organized, efficient and able to work on a team.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.