Title:  Senior Coordinator, Patient Support Services

Division:  Surgery
Schedule:  Monday - Friday, 8:00 am - 5:00 pm
Work Location:  Houston, TX
Salary Range:  $34,739-$46,984
FLSA Status:  Nonexempt
Requisition ID:  9357


The Division of General Thoracic Surgery is seeking a Senior Coordinator, Patient Support Services position. Will service Faculty Group Provider members by taking primary responsibility for clinical processes, which includes coordination of patient surgery schedules, appointments for office visits, tests and procedures, monitoring patient financial clearance, and block schedule maximization. Will proactively communicate any challenges or delays to the patient or provider to avoid unnecessary reschedule or cancellation of care. Additionally, the job performs preoperative and postoperative data entry, chart assembly, and communicates vital scheduling and testing information to patients. The ideal candidate should be proactive, thorough, and give great attention to detail, while also taking full responsiblity for the team's work load in partnership with clinic team members.

Job Duties

  • Communicates to patients pre-operative instructions and requirements for medical clearance; may address financial issues or insurance authorization delays regarding surgeries or procedures.
  • Assembles medical records and insurance information for patient appointments.
  • Provides administrative support for physicians as needed, including active communication on any changes in patient financial or testing status that will impact treatment timeline.
  • Develops and implements patient registration and scheduling guidelines.
  • Seamlessly interact and influence the workflow by collaborating with hospital operating room staff to efficiently schedule the appropriate rooms for each surgical case. 


Minimum Qualifications

  • High School diploma or GED.
  • Four years of relevant experience.

Preferred Qualifications

  • Experience in a clinical setting





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.