Summary

The Department of Urology is seeking a professional and experienced candidate to support the day-to-day clinical and operational functions of the unit. The Senior Clinical Operations Coordinator provides operational guidance, training, and support to staff while coordinating clinic activities to promote efficient workflows.

Job Duties

• Coordinates daily clinic operations, including patient flow, provider schedules, clinical staff coverage, patient appointments and scheduling.
• Provides operational and clinical cross-coverage support to maintain continuity of care during staffing changes and schedule adjustments.
• Assists and supports with patient access, clinical efficiency, patient safety and quality improvement, and patient experience for the clinic.
• Provides support and assists with patient Ring Central patient triage, including routing calls, responding to inquiries, and supporting timely communication with patients and staff.
• Monitors and maintains clinical inventory, ensuring adequate supplies, accurate inventory levels, and timely replenishment.
• Provides support with patient intake and rooming, including preparing patients for provider visits and supporting efficient clinic flow.
• Resolves patient and customer service concerns related to billing, appointments, and clinic operations through in-person, phone, email, and MyChart communication.
• Monitors department work queues, daily reports, schedules, medication logs, and operational activities to identify and address issues proactively.
• Assists with staff onboarding, orientation, training, and ongoing development.
• Assists maintaining clinical supplies, equipment, and inventory.
• Assists leadership in identifying opportunities to improve workflows, reduce inefficiencies, and enhance the patient experience.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• Four years of relevant experience.