Title:  Senior Coordinator, Business Operations - Well-Being Services

Division:  Institutional Support
Schedule:  Monday - Friday; 8:00 AM - 5:00 PM
Work Location:  Houston, TX
Salary Range:  $54,950 - $63,723
FLSA Status:  Nonexempt
Requisition ID:  11877


The Senior Coordinator, Business Operations- Well-Being Services position provides administrative support for the Well-Being Services (WBS) unit within the Office of Student and Trainee Services (OSTS). The Senior Coordinator will assist with day-to-day operations by serving as a Project Manager. The applicant will provide case management for learners receiving mental health services, identify and disseminate internal and external mental health resources, facilitate communication and act as an administrative liaison between clinical providers and learners, update and maintain project tracking systems, and manage Well-Being Office functions. This applicant is supervised by the Director of Well-Being in the OSTS.

Job Duties

  • Responsible for case management of learners who are referred to WBS for mental health needs
  • Identifies internal and external resources to support learner wellness across the institution
  • Communicates with providers to facilitate referrals and information sharing to include PHI in a manner that adheres to ethical guidelines and practices related to having access to sensitive and confidential information
  • Manages online database (Maxient) that is a repository for information about learner wellness concerns
  • Responds to support line and provides callers with information on internal and external resources to support wellness needs
  • Purchases WBS equipment and supplies; monitors budget
  • Manages routine WBS administrative functions and communication: manages calendars, updates website, social media; manages emails and disseminates information to staff
  • Assists with data collection, analysis and report generation
  • Communicates BCM policy to individuals served by WBS, responds to policy questions, and develops internal procedures to ensure policy compliance
  • Works collaboratively to support WBS team members and to uphold the values of BCM
  • Coordinates the day-to-day business and financial processes for the department
  • Processes personnel related transactions in SuccessFactors and coordinates with Human Resources as required

Minimum Qualifications

  • High School diploma or GED
  • Four years of relevant experience

Preferred Qualifications

  • Bachelor’s Degree in Social Work, Psychology, or related field
  • Licensure in Social Work
  • Experience in mental health services



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.