Summary

The section of Gastroenterology & Hepatology is looking to recruit an enthusiastic and procedure scheduler to schedule Gastroenterology endoscopy outpatient procedures. The position requires patient education and navigation through the patient's journey, including preparing patients for the procedure the procedure and scheduling the procedure with Baylor College of Medicine (BCM) & Baylor St. Luke's Medical Center (BSLMC) Electronic Medical Records (EMR). The candidate will work closely with physicians and procedure schedule. The candidate will work Monday - Friday, 8 hours daily. The ideal candidate will be organized, motivated and passionate about providing excellent customer service to outpatients.

Job Duties

• Schedules GI procedures in BCM and BSLMC EPIC System, assuring that every referred patient will have a procedure date scheduled.
• Contacts patients for instruction before the procedures and notify patient of date/time/arrival time.
• Requests additional information from referring physicians.
• Verifies insurance for new and established patients.
• Works closely with the endoscopy care coordination team to fill endoscopy block.
• Works on order work queue to select orders and schedule patients. 
• Works closely with MD for any patient special instructions, including procedure locations and clearances prior.
• Performs cross-checks for procedural or scheduling conflicts to ensure accuracy of exam.
• Acquires clinical notes as needed prior to exam.
• Maintains confidentiality of passwords/codes for all information systems and patient information, as observed by supervisor.
• Verifies and confirms patient identification and patient information including patient precautions and other vital information on all documentation, as observed by supervisor.
• Communicates in an appropriate manner as outlines in the patient care manual.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Three years of relevant experience.

Preferred Qualifications

• Demonstrated scheduling experience.
• High volume service line experience with the additional complexity of managing scheduling and patient registration in separate EPIC EMR.