Title:  Scheduling Specialist III- Infusion Clinic

Division:  Ambulatory Operations
Schedule:  Monday - Friday, 8:00 am - 5:00 pm
Work Location:  Houston, TX
Salary Range:  $38,212 - $51,683
FLSA Status:  Nonexempt
Requisition ID:  8833


Baylor College of Medicine's infusion clinic is looking for a scheduler to join their team. Schedulers are a clinical support position that is required to answer patients calls, My Chart messages and live answer calls.

Job Purpose

Responsible for making and scheduling patient appointments in an efficient and timely manner; routes calls to appropriate staff member.

Job Duties

  • Answers calls and schedules patients appointments. 
  • Schedules, reschedules, and coordinates, patient appointments. Schedules follow up appointments based on treatment plans.
  • Triages potential new patients by working with internal algorithms and clinical staff.
  • Interviews new patients via telephone prior to scheduling appointment.
  • Registers patients in Epic system.
  • Verifies insurance treatment approvals prior to scheduling. 
  • Greets patients in the clinic and answers questions.
  • Answers telephone and routes patient calls, as needed.
  • Maintains and updates current information ensuring that patients are scheduled properly and appointments are confirmed.
  • Assists with preparation of agendas, materials, meetings, etc.
  • Updates profiles on patients, as needed.
  • Calls patients to remind them of their appointments.
  • Manages infusion scheduling requests.
  • Responsible for ready to schedule work que and call back in basket. 

Minimum Qualifications

  • High school diploma or GED.
  • Three years of relevant experience.

Preferred Qualifications

  • Three plus years of EPIC scheduling experience.
  • Excellent customer service.
  • Bilingual is a plus but not required.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.