Title:  Scheduling Specialist II

Division:  Ambulatory Operations
Schedule:  Monday - Friday, 8:00 am - 5:00 pm
Work Location:  Houston, TX
Salary Range:  $31,581 - $42,714
FLSA Status:  Nonexempt
Requisition ID:  12011

Summary

Baylor College of Medicine is seeking a Scheduling Specialist II. The scheduling Specialist II is responsible for creating a positive patient experience by accurately and efficiently scheduling patient appointments and entering incoming provider referrals. This includes adherence to department policies and procedures related to scheduling duties.

Job Duties

  • Schedules appointments in a timely manner and provides callers with important information related to their appointment (i.e. Prep information for test, directions, order management, etc.).
  • Verifies order/referral is complete and matches scheduled procedure, which includes indexing and exporting physicians orders to correct patient account.
  • Completes and accurately enters patient demographic information into Epic. 
  • Reviews incoming referrals received via fax, email or referrals work queue for completeness and follows up for additional information if necessary.
  • Interprets and coordinates ancillary tests and procedure orders in Epic received from non-BCM physicians.
  • Maintains and updates schedules ensuring that patients are scheduled accurately.
  • Obtains implant device identification cards for patients having ancillary tests performed.
  • Obtains cardiac clearances for patients that have implantable devices from external and internal referring physicians.
  • Schedules and reschedules translation services for patients of whom English is not their primary language. 
  • Communicates with patients to ensure follow-through with referrals/orders.
  • Coordinates the process of referring patients to appropriate clinics/testing sites.
  • Scans all pertinent patient records, orders and referrals in the patient’s chart.
  • Communicates status of appointment to internal and external referring physicians.
  • Maintains open communication with the registration/front-desk staff regarding unscheduled patients presenting for services to ensure appropriate testing is performed.
  • Works the ready to schedule work queue for all internal and/or external referrals requested by urgency and requested timeline.
  • Handles and processes a complex and varied series of documents and situations.

Minimum Qualifications

  • High school diploma or GED.
  • One year of relevant experience.

Preferred Qualifications

  • Experience with Epic.

 

 

Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.

 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

 12011

CA