Title:  Scheduling Specialist II

Division:  Patient Business Services
Schedule:  Monday-Friday, 8:00 a.m.-5:00 p.m.
Work Location:  Greenway Plaza, Houston, TX
Salary Range:  $30,962-$34,000
FLSA Status:  Nonexempt
Requisition ID:  4967
Job Purpose

The scheduling specialist is responsible for making and scheduling patient appointments in an efficient and timely manner and routes calls to appropriate staff members.

Job Duties
  • Books, coordinates, and reschedules patient appointments.
  • Registers patients in Epic system.
  • Verifies insurance of new and returning patients.
  • Greets patients in clinic and answers questions.
  • Schedules surgeries, outpatient appointments, and admissions as requested.
  • Answers the telephone and routes patient calls.
  • Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Assists with preparation of agendas, materials, meetings, etc.
  • Assembles patient charts for next day visits; updates profiles on patients.
  • Interviews new patients via telephone prior to scheduling appointment.
  • Calls patients to remind them of their appointments.
  • May verify insurance and pre-certification of insurance benefits.
Minimum Qualifications
  • High school diploma or GED.
  • One year of relevant experience.
Preferred Qualifications
  • One (1) year of EPIC or medical experience in scheduling 
  • Excellent customer service and decision making skill set 
  • If bilingual, must pass bilingual test provided by college 





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.