Title:  Scheduling Specialist II

Division:  Patient Business Services
Schedule:  Monday-Friday; 8:00 a.m. -5:00 p.m.
Work Location:  Greenway Plaza, Houston, TX
Salary Range:  $30,962-$35,362
FLSA Status:  Nonexempt
Requisition ID:  4647
Job Purpose

The Scheduling Specialist representative is responsible for creating a positive patient experience by accurately and efficiently scheduling patient appointments and entering incoming provider referrals. This includes adherence to department policies and procedures related scheduling duties.

Job Duties
  • Responsible for timely scheduling, provide callers with important information related to their appointment (i.e. Prep information for test, directions, order management etc.).
  • Verifies order/referral is complete and matches scheduled procedure. Includes indexing and exporting physicians orders to correct patient account.
  • Completes and accurately enters patient demographic information into Epic.
  • Reviews incoming referrals received via fax, email or referrals workque for completeness and follows up for additional information if necessary.
  • Interprets and coordinates ancillary tests and procedure orders in Epic received from non-BCM physicians.
  • Maintains and updates schedules ensuring that patients are scheduled accurately.
  • Obtain implant device identification cards for patients having ancillary tests performed.
  • Obtain cardiac clearances for patients that have implantable devices from external and internal referring physicians.
  • Schedule and reschedule translation services for patients that English is not their primary language.
  • Communication with patients to ensure follow-through with referrals/orders.
  • Coordinate the process of referring patients to appropriate clinics/testing sites.
  • Scan all pertinent patient records, orders and referrals in the patient’s chart.
  • Communicate status of appointment to internal and external referring physicians.
  • Maintain open communication with the registration/front-desk staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed.
  • Works the ready to schedule workque for all internal and/or external referrals requested by urgency and requested timeline.
  • Handles and processes a complex and varied series of documents and situations.
Minimum Qualifications
  • High school diploma or GED.
  • One year of relevant experience.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.