Summary

The Department of Orthopedic Surgery is seeking a Scheduling Specialist II. The ideal candidate will be responsible for creating a positive patient experience by accurately and efficiently scheduling patient new and follow-up appointments for a busy Physical Therapy/Orthopedic department.

This position is located at Kirby Glen and offers free parking.

Job Duties

• Schedules, coordinates, and reschedules patient appointments.
• Verifies and transcribes order/referral, ensures they are complete, and matches scheduled procedure.
• Registers patients in Epic.
• Verifies insurance information of new and returning patients.
• Answers the telephone and routes patient calls accordingly.
• Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Assists with patients check in/out process.
• Reviews incoming department scheduling faxes.
• Works on assigned workqueue for the department.  
• Calls patients for appointments reminders.
• Verifies insurance and pre-certification of insurance benefits.
• Handles Epic In basket requests (through MyChart or from clinic staff).
• Performs other job related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• One year of relevant experience.

Preferred Qualifications

• Epic experience.
• Bilingual in Spanish.