Title:  Scheduling Specialist I

Division:  Patient Business Services
Schedule:  Monday- Friday, 8:00am- 5:00pm
Work Location:  Houston, TX
Salary Range:  $28,710 - $38,830
FLSA Status:  Nonexempt
Requisition ID:  12386


PRC Schedulers is a clinical support position that is required to answer patients calls which average 5,900 a month, 6,900 medical schedule messages, 500 my chart messages, and 3,000 bump patients averaging from 30 to 120 days out.

Job Duties

•Books, coordinates, and reschedules patient appointments.
•Registers patients in Epic system.
•Verifies insurance of new and returning patients.
•Greets patients in clinic and answers questions.
•Schedules surgeries, outpatient appointments, and admissions as requested.
•Answers telephone and routes patient calls.
•Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
•Assists with preparation of agendas, materials, meetings, etc.
•Assembles patient charts for next day visits; updates profiles on patients.
•Interviews new patients via telephone prior to scheduling appointment.
•Calls patients to remind them of their appointments.


Minimum Qualifications

  • High school diploma or GED. 

Preferred Qualifications

  • Bilingual.
  • Customer Service experience.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.