Title:  Scheduling Specialist I

Division:  Patient Business Services
Schedule:  Monday - Friday, 20 hours per week
Work Location:  Houston, TX
Salary Range:  Up to $19,415
FLSA Status:  Nonexempt
Requisition ID:  11823


Patient Business Services is seeking a part-time Scheduling Specialist I. The Scheduling Specialist I is responsible for making and scheduling patient appointments in an efficient and timely manner. The candidate will also route calls to the appropriate staff member.


This position is located in Greenway Plaza.

Job Duties

  • Schedules, reschedules, and coordinates, patient appointments through various avenues, via phone, e-mail, and online.
  • Registers patient in our EPIC system.
  • Verifies insurance of new and returning patients.
  • Interacts face-to-face with patients in our clinical setting to answers questions and schedule appointments.
  • Schedules surgeries, outpatient appointments, and admissions as requested.
  • Provides excellent customer service when interacting with patients via phone / face to face.
  • Effectively multi-tasks to handle incoming and out coming calls.
  • Demonstrates strong communication skills.
  • Maintains and updates various work queues.
  • Sends patient updates through email and U.S. mail.

Minimum Qualifications

  • High school diploma or GED. 
  • No experience required. 

Preferred Qualifications

  • Some college coursework is preferred.
  • Knowledge of Epic EHR.
  • Ability to operate standard office equipment.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.