Title:  Scheduling Specialist I

Division:  Patient Business Services
Schedule:  Monday - Friday, 20 hours per week
Work Location:  Houston, TX
Salary Range:  $14,355 - $19,415
FLSA Status:  Nonexempt
Requisition ID:  9491


The PRC Scheduler is a clinical support position that is required to answer patient’s calls, which average 5,900 a month. Will also answer 6,900 medical scheduling messages, 500 MyChart messages, and an average of 3,000 bump patients (averaging from 30 to 120 days out).   

Job Duties

  • Books, coordinates, and reschedules patient appointments.
  • Registers patients in Epic system.
  • Verifies insurance of new and returning patients.
  • Greets patients in clinic and answers questions.
  • Schedules surgeries, outpatient appointments, and admissions as requested.
  • Answers telephone and routes patient calls.
  • Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Assists with preparation of agendas, materials, meetings, etc.
  • Assembles patient charts for next day visits; updates profiles on patients.
  • Interviews new patients via telephone prior to scheduling appointment.
  • Calls patients to remind them of their appointments.

Minimum Qualifications

  • High school diploma or GED. 
  • No experience required.

Preferred Qualifications

  • Customer service experience
  • Bilingual



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.