Title:  Scheduling Specialist I

Division:  Patient Business Services
Schedule:  Monday - Friday, 20 hours per week
Work Location:  Greenway Plaza, Houston, TX
Salary Range:  $14,073 - $15,000
FLSA Status:  Nonexempt
Requisition ID:  5233
Job Purpose

Responsible for making and scheduling patient appointments in an efficient and timely manner; routes calls to appropriate staff member.

Job Duties
  • Books, coordinates, and reschedules patient appointments.
  • Registers patients in Epic system.
  • Verifies insurance of new and returning patients.
  • Greets patients in clinic and answers questions.
  • Schedules surgeries, outpatient appointments, and admissions as requested.
  • Answers telephone and routes patient calls.
  • Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Assists with preparation of agendas, materials, meetings, etc.
  • Assembles patient charts for next day visits; updates profiles on patients.
  • Interviews new patients via telephone prior to scheduling appointment.
  • Calls patients to remind them of their appointments.
Minimum Qualifications
  • High school diploma or GED. 
Preferred Qualifications
  • Customer service and decision making skills
  • Bilingual - Spanish





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.