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Title:  Scheduling Specialist I

Division:  Patient Business Services
Schedule:  Monday-Friday, 8:00 a.m.-5:00 p.m., 20 hours a wee
Work Location:  Greenway Plaza, Houston, TX
Salary Range:  $14,073- $15,000
FLSA Status:  Nonexempt
Requisition ID:  4963
Job Purpose

The scheduling specialist is responsible for making and scheduling patient appointments in an efficient and timely manner and routes calls to appropriate staff members. 

Job Duties
  • Books, coordinates, and reschedules patient appointments.
  • Registers patients in Epic system.
  • Verifies insurance of new and returning patients.
  • Greets patients in clinic and answers questions.
  • Schedules surgeries, outpatient appointments, and admissions as requested.
  • Answers telephone and routes patient calls.
  • Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Assists with preparation of agendas, materials, meetings, etc.
  • Assembles patient charts for next day visits; updates profiles on patients.
  • Interviews new patients via telephone prior to scheduling appointment.
  • Calls patients to remind them of their appointments.
Minimum Qualifications
  • High school diploma or GED. 
Preferred Qualifications
  • Customer service experience
  • Bilingual 
  • Decision making skill set

 

 

 

 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

 4963