Title:  Principal, Ombuds

Division:  Office of the President
Schedule:  Monday - Friday, 8 a.m. - 5 p.m.
Work Location:  Houston, TX
Salary Range:  $150,000 - $170,000
FLSA Status:  Exempt
Requisition ID:  10610


The Principal, Ombuds is an organizational ombuds, providing ombuds services in conformance with the International Ombuds Association’s standards of practice and code of ethics. As such, the Principal, Ombuds serves as an independent, neutral, confidential, and informal conflict management practitioner. The Principal, Ombuds contributes to the effective performance of the Ombuds office. From the Ombuds office, BCM community members receive guidance and support to: 
•    Address workplace issues promptly, fairly and at the appropriate level; 
•    Improve overall competence in communication and conflict management; 
•    Uphold an ethical, compliant, transparent and communicative organizational culture; and
•    Promote an engaging, productive and positive workplace. 

Job Duties

Organizational Ombuds Services 
•    Deliver organizational Ombuds services in accordance with the International Ombuds Association's Standards of Practice and Code of Ethics, and the BCM Ombuds Office policy. 
•    Coach BCM community members, of all levels and functions, to inform of effective methods and approaches in addressing individuals and issues effectively. 
•    Mediate disputes to reach effective and mutually beneficial agreements. 
•    Identify pattern issues causing challenges and advise on potential improvements.
•    Provide trainings or presentations to equip BCM community members with information or skills related to effective communications, negotiation, conflict resolution, healthy workplace, or others as needed.
•    Facilitate discussions with groups, to encourage open communication and collaboration, supporting outcomes where varying viewpoints are identified and incorporated into outcomes.
•    Provide counsel and guidance to managers or leaders, offering guidance and strategies in effectively managing conflict, team dynamics and change management, among others.


Organizational Connection 
•    Contribute to the integration efforts for the Ombuds office, including communications to raise awareness and increase understanding of the Ombuds office as a resource to help address issues and concerns. 
•    Identify needs for and deliver upward and downward organizational communication and feedback. 
•    Remain independent, informal, neutral and confidential in execution of all duties. 
•    Engender trust and establish rapport with BCM family members of all levels and functions. 

Minimum Qualifications

  • Bachelor's degree.
  • Eight years of relevant experience. 

Preferred Qualifications and Skills

•    Master’s, JD or PhD preferred.
•    5 plus years organizational ombuds work experience preferred. 
•    Prior work experience in fast-paced, highly complex organization preferred.
•    Prior mediation experience preferred. 
•    Training in mediation highly preferred.
•    Certified Organizational Ombuds Practitioner (CO-OP) certified preferred.

Knowledge and Skills

•    Strong listening/coaching skills including assessing authenticity and articulating appropriate feedback.
•    Committed to fairness, responsiveness, empathy, honesty, diversity, equity, inclusion and assertiveness.
•    Excellent use of situational analysis and prompt judgment in decision-making and problem solving.
•    Exceptional capacity for diplomacy, tact, and organizational awareness.
•    Strong facilitation/presentation and networking/collaboration.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.