Title:  Practice Manager-Nephrology

Division:  Medicine
Schedule:  Monday to Friday 8 a.m. - 5 p.m.
Work Location:  Houston, TX
Salary Range:  $67,704 to $78,514
FLSA Status:  Exempt
Requisition ID:  12295


The Department of Medicine is seeking a Practice Manager for the Sections of Nephrology and Endocrinology, with growth into other section coming after orientation. The Practice Manager serves as the daily operations leader for Nephrology and Endocrinology, managing all the outpatient and inpatient business across a few practice sites. This role comes with expectations for clinical operations and includes associated financial management. Provides HR leadership of the section (includes all recruitment, termination and disciplinary actions).



With 14 sections, 10 centers, and seven vice-chair groups, the Margaret M. and Albert B. Alkek Department of Medicine is the largest adult practice department at Baylor College of Medicine. We are one of the largest education programs in the US with more than 700 trainees, and highly competitive specialty fellowship training programs, including seven federally funded research training grants. Our healthcare providers see hundreds of thousands of patients in seven inpatient and outpatient facilities and our department’s clinical excellence is recognized in U.S. News and World Report. Our departmental research initiatives span the continuum of biomedical research from basic to clinical, attracting $79.5 million in total extramural funding, including more than $62 million from the NIH as well as other federal sources.


Manages the day to day clinical operations of the Nephrology and Endocrinology sections by performing and implementing financial, human resources, and/or clinical related activities and programs. 


This position is located at the McNair Campus located at 7200 Cambridge St.

Job Duties

  • Demonstrates competence in practice and collaborative leadership, communication and professionalism in supporting adhering to and administering established policies for the sections of Nephrology, Endocrinology and BCM.
  • Assures clinic performs based on standard best practice with a patient centric work flow while maintaining high standards of care. Recognizes and acts on opportunities for growth and improvement. Translates goals into departmental specific objectives and priorities.
  • Primarily responsible for delivering an outstanding patient experience for every patient every time. If a patient concern or complaint is presented, it is addressed within 24-48 hours. Ensures clinic maintains minimum overall Press Ganey mean score rank standard as set by The College.
  • Communicates timely and effectively with team members to exchange information and provides regular performance feedback.
  • Analyzes data with physician co-leader, using data to work collaboratively with providers, other team members, patients and vendors to continually enhance performance and positively effecting clinical outcomes and patient satisfaction.
  • Actively initiates and monitors plans for ramping up new providers joining designated clinic(s).
  • Demonstrates fluency in EPIC, effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices.
  • Assumes responsibility for the recruitment, onboarding, and orientation of qualified clinic managers and staff
  • Manages practice by improving utilization of resources, and maintaining practice efficiency while seeking to minimize operational costs. Assigns duties and determines staff work schedules based on competencies of available staff and patient/practice needs.
  • Oversees the daily operations of the practice with the physician Medical Director to include: clinical work-up, treatment and flow of patients, capture of clinical information in EPIC, and proper coding and charging of services.
  • Comprehends key performance indicators that include: no show/late cancellation rate, phone call lag time, space utilization, provider investment of time and schedule utilization, UHC wRVU targets per given specialty vs. your department/division performance, and coding patterns per provider. Monitors trends for designated area(s) and implements prompt changes in process(s) when required.

Minimum Qualifications

  • Bachelor's degree in Healthcare, Business, and Accounting or related field. Four years of related experience may substitute for degree requirement.
  • One year of relevant experience in a related medical setting as a team leader.




Preferred Qualifications

  • Education Preferred: Master's degree in a related field.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.