Title:  Patient Support Associate

Division:  Family and Community Medicine
Schedule:  Monday to Friday Schedule Varies
Work Location:  Houston, TX
Salary Range:  $23,088 to $36,249
FLSA Status:  Exempt
Requisition ID:  10523


The Patient Support Associate will be directly responsible for monitoring and documenting quality assurance activities along with supporting HRSA requirements for Federally Qualified Health Centers, and NCQA Primary Care Medical Home requirements for a multi-site primary care practice for individuals experiencing homelessness or housing instability.  The Patient Support Associate gathers data needed to maintain the Quality Management System of Healthcare for the Homeless-Houston and contributes to reporting clinical quality and business performance metrics.  The Patient Support Associate assists in maintaining up-to-date credentialing files for the providers and the practice. This individual is directly accountable to the Director of Clinical Operations for all administrative and work related matters.

Job Duties

  • Develops and maintains databases and data forms.
  • Tracks and reviews data in Electronic Health Record.
  • Oversees the filing and maintenance of QA records.
  • Monitors protocol compliance and documentation.
  • Manages and tracks clinical credentialing documentation and other training for staff members. 
  • Assists in preparing for outside audit/monitoring visits and collects relevant data.
  • Develops QA monitoring process and maintains annual calendar of QA activities.
  • Makes recommendations for process improvements and changes to QA protocols, procedures and practice as needed by changes in regulations.
  • Assists with the development and modification of Policies and Procedures based on QA data.
  • Provides coaching on QA documentation and data gathering to staff members directly responsible for entering data.

Minimum Qualifications

  • Bachelor’s degree in a related field..
  • Two years of relevant experience. 

Preferred Qualifications

  • Three Years of job-related experience or related education.  
  • Experience with Epic and Epic Reporting
  • Must have excellent verbal and written communications skills.  
  • Must be able to handle multiple deadlines and complete projects on time.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.