Title:  Patient Insurance Specialist II

Division:  Patient Business Services
Schedule:  Monday - Friday, 8:00am - 5:00pm
Work Location:  Houston, TX
Salary Range:  $37,147 - $42,714
FLSA Status:  Nonexempt
Requisition ID:  17195


Baylor College of Medicine's Patient Business Services Team is seeking a Patient Insurance Specialist II.

Job Duties

  • Investigates and verifies insurance coverage and eligibility for scheduled services.
  • Creates and collects patient out of pocket estimates.
  • Financially clear office visits that may involve minor procedures for specialist services.
  • Contacts external PCP offices to initiate and secure insurance PCP referral approvals for Baylor specialists.
  • Obtains insurance PCP referral approvals on behalf of Baylor PCP's.
  • Answers Insurance Verification Helpline calls and emails to resolve insurance questions from patients and clinical departments.
  • Corresponds with insurance companies to review denied services and provides recourse for payment.

Minimum Qualifications

  • High school diploma or GED.
  • One year of relevant experience.

Preferred Qualifications

  • Multi-Specialty insurance verification experience.
  • Pre-service verification experience.


Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.