Title:  Patient Affairs Specialist

Division:  Patient Business Services
Schedule:  Monday - Friday, 8:00 am - 5:00 pm
Work Location:  Houston, TX
Salary Range:  $34,739 - $48,863
FLSA Status:  Nonexempt
Requisition ID:  15841


Baylor College of Medicine is seeking a Patient Affairs Specialist to join the team. The ideal candidate will establish the initial patient-family contact and maintain the continuity of patient rapport.

Job Duties

  • Investigates and verifies insurance coverage and eligibility for scheduled services.
  • Documents detailed benefit verification information.
  • Creates estimates and financially counsel patients on amount due.
  • Collects patient out of pocket and documents efforts. 
  • Contacts external PCP offices to initiate and obtain referrals for Baylor specialists.
  • Answers Insurance Verification Helpline calls and emails to resolve insurance issues for patients and clinical departments.

Minimum Qualifications

  • High school diploma or GED.
  • Two years of relevant experience.

Preferred Qualifications

  • Epic experience preferred.
  • Prior Insurance benefit, PCP referral and authorization requirement verification experience preferred



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.