Title:  Patient Accounts Representative II/Appeals and Denials

Division:  Patient Business Services
Schedule:  Monday-Friday; 8:00am-5:00pm
Work Location:  Greenway Plaza, Houston, TX
Salary Range:  $30,962-$37,400
FLSA Status:  Nonexempt
Requisition ID:  1759
Job Responsibilities
  • Expedites and maximizes payment of insurance medical claims by contacting insurance payers and patients by telephone or website
  • Assists with inquiries from outside parties regarding account status.
  • Reviews invoices to verify payments and contractual adjustments.
  • Resolves all denials, and requests for information, including appeals.
  • Follows up on outstanding accounts and makes proper notations in EPIC system.
  • May provide guidance and technical work direction to less experienced Patient Account Representatives.
Minimum Qualifications



  • Required: High School graduate or GED.


  • Required: Three years of relevant experience.


  • None required.
Preferred Qualifications
  • Knowledge of Epic system
  • Knowledge of Medical insurance AR follow-up/collection practices.


FLSA Status






Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.