Title:  Patient Accounts Representative II

Division:  Patient Business Services
Schedule:  Monday - Friday, 8:00 am - 5:00 pm
Work Location:  Houston, TX
Salary Range:  $31,581 - $46,000
FLSA Status:  Nonexempt
Requisition ID:  13597


The position requires a person that understands AR follow up, and Anesthesia.  The ideal candidate should have knowledge of how to appeal a denied claim and check status of a claim by payer website or placing a telephone call to the payer.

Job Duties

  • Expedites and maximizes payment of insurance medical claims by contacting insurance payers and patients by telephone or website 
  • Assists with inquiries from outside parties regarding account status.
  • Reviews invoices to verify payments and contractual adjustments.
  • Resolves all denials, and requests for information, including appeals.
  • Follows up on outstanding accounts and makes proper notations in EPIC system.
  • Provides guidance and technical work direction to less experienced Patient Account Representatives.
  • Performs other job related duties as assigned.

Minimum Qualifications

  •  High school diploma or GED.
  •  Two years of relevant experience.

Preferred Qualifications

  • At least two years of AR follow up experience.  
  • Anesthesia experienced.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.