Title:  Patient Accounts Representative II

Division:  Patient Business Services
Schedule:  Monday - Friday, 8 am to 5 pm
Work Location:  Houston, TX
Salary Range:  $30,962 - $37,200
FLSA Status:  Nonexempt
Requisition ID:  7523


The position requires an experienced collector that understands AR follow up. The collector should have knowledge of how to appeal a denied claim and check status of a claim by payer website or placing a telephone call to the payer.

Job Duties

  • Assists the AR follow up team with payment reimbursement.
  • Calls insurance companies or access payer website for claim status, appeal status on denied claims and payment reimbursement.  
  • Expedites and maximizes payment of insurance medical claims by contacting the patients or insurance companies concerning unpaid accounts receivables via telephone or online systems.
  • Follows up on outstanding accounts and make proper notations (updating insurance information, using correct activity codes) in the Epic system.
  • Investigates & resolves denials, unpaid accounts, partially paid accounts and requests for information, including appeals.
  • Reviews invoices to verify payments accurate contractual adjustments.
  • Updates patient information and file medical claims with correct information, via electronic or paper submission.
  • Assists with inquiries from outside parties regarding account status.
  • May provide guidance and technical work direction to less experienced Patient Account Representatives.

Minimum Qualifications

  • High school diploma or GED.
  • Three years of relevant experience.

Preferred Qualifications

  • Patient Account or Coding certification.
  • Candidate should have experience in AR follow up, speaking with the insurance company reps for claim status.
  • They should have experience with accessing the payer website for claim information.
  • The candidate should have experience in submitting an appeal for reimbursement.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.