Title:  Patient Accounts Representative II - Appeals/Denials

Division:  Patient Business Services
Schedule:  Monday - Friday, 8:00am -5:0pm
Work Location:  Houston, TX
Salary Range:  $31,581 - $46,000
FLSA Status:  Nonexempt
Requisition ID:  13420


Baylor College of Medicine is seeking  a Patient Accounts Representative  II. The ideal candidate understands AR follow up, and Anesthesia. The candidate should have knowledge of how to appeal a denied claim and check status of a claim by payer website or placing a telephone call to the payer.

Job Duties

• Expedites and maximizes payment of insurance medical claims by contacting insurance payers and patients by telephone or website.
• Assists with inquiries from outside parties regarding account status.
• Reviews invoices to verify payments and contractual adjustments.
• Resolves all denials, and requests for information, including appeals.
• Follows up on outstanding accounts and makes proper notations in EPIC system.
• Provides guidance and technical work direction to less experienced Patient Account Representatives.

Minimum Qualifications

  • High school diploma or GED.
  • Two years of relevant experience.

Preferred Qualifications

  • Two  years of AR follow up experience.
  •  Anesthesia  experience preferred.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.