Title:  Patient Accounts Representative I/Appeals - Denials

Division:  Patient Business Services
Schedule:  Monday - Friday 8:00 a.m. - 5:00 p.m.
Work Location:  Houston, TX
Salary Range:  $28,147 - $34,000
FLSA Status:  Nonexempt
Requisition ID:  5939


The Patient Accounts Representative I requires an experienced collector that understands AR follow up. The collector should have knowledge of how to appeal a denied claim and check status of a claim by payer website or placing a telephone call to the payer.

Job Duties

•    Expedites and maximizes payment of insurance medical claims by contacting insurance payers and patients by telephone or website.
•    Assists with inquiries from outside parties regarding account status.
•    Reviews invoices to verify payments and contractual adjustments.
•    Resolves all denials and requests for information, including appeals.
•    Follows up on outstanding accounts and makes proper notations in Epic system.
•    Performs other job related duties as assigned.

Minimum Qualifications

  • High school diploma or GED.
  • One year of relevant experience.

Preferred Qualifications

  • Knowledge of Epic system.
  • Experience in Transplant. 
  • Experience in submitting an appeal for reimbursement.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.