Title:  Patient Accounts Representative I

Division:  Patient Business Services
Schedule:  Monday - Friday, 8:00am - 5:00pm
Work Location:  Houston, TX
Salary Range:  $28,710 - $38,830
FLSA Status:  Nonexempt
Requisition ID:  12002


We are seeking a Patient Accounts Representative to join our claims team. The candidate will expedite and maximize payment of insurance medical claims by attaching medical records to all denied/rejected claims by accessing payers websites, faxing, and mailing claims with medical records. This position will be located at our Greenway Plaza location.

Job Duties

  • Works and processes medical records sent to the payor for reconsideration.
  • Accesses payor websites to upload medical records into the system.
  • Analyzes trends, issues, and proposes appropriate action & possible solutions. 
  • Identifies areas of concern regarding the various areas of the claims process.
  • Analyzes trends and issues and proposes appropriate action to resolve.
  • Masters each task to ensure complete understanding.
  • Maintains each work queue to review each invoice date of creation, if over 10 days out, needs to understand why invoice is still there; if there is an issue, get information to bring to resolution.
  • Notifies supervisor of trends and issues/problems to determine if any update or changes are needed in the system.

Minimum Qualifications

  • High school diploma or GED.
  • No experience required.

Preferred Qualifications

  • Patient Account or Coding certification.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.