Summary

The Department of Family and Community Medicine at Baylor College of Medicine is seeking a caring, compassionate and reliable Medical Assistant II to support the clinicians providing primary care services to private practice patients. The candidate will assist in the examination and treatment of patients under the direction of the physician. The main responsibilities include interviewing patients, measuring vital signs (i.e. pulse rate, temperature, blood pressure, weight and height) and recording information on patient electronic charts using EPIC. Shifts will include 7:30-4:30, 8:00-5:00, or 9:30-6:30, Monday- Friday.

Job Duties

• Greets patients and escorts them to exam rooms.
• Performs routine patient care responsibilities such as taking vital signs, drawing blood, and in some cases administering tests such as EKGs.
• Answers clinic telephones and resolves issues or routes calls to appropriate person. 
• Collects patient histories, including medication reconciliation.
• Correctly collects and labels patient specimens for lab analysis
• Sets up instruments and equipment according to department protocol.
• Schedules patient tests and appointments and prepares patient charts.
• Maintains patient and services rooms in a neat and orderly condition.
• Conducts patient outreach phone calls and post visit follow-ups.
• Takes an inventory of clinic supplies and orders new supplies and equipment.
• Sorts clinic mail and files patient medical records.
• Educates patients about their conditions and self-care.
• Assists providers in filling out health related paperwork for patients.
• Staffs central college sites as needed.
• Cross trains to gain proficiency in staffing Comm Center, monitors inventory, and converts visits to virtual appointments.  
• Monitors assigned provider baskets, completes high priority messages and addresses incoming patient encounters. 
• Serves as a resource for navigating complex patient inquiries or procedural nuances.
• Guides entry-level Medical Assistants and externs on best practices and departmental workflows, contributing to the overall training and development of less experienced staff as needed.
• Assists with the onboarding process for new hires by demonstrating key procedures and sharing insights into our specific operational requirements.
• Demonstrates professionalism and maintains mutual respect in all interactions with patients and employees.
• Reports to the worksite on time to support efficient clinic operations and minimize disruptions to patient flow.
• Performs other job-related duties as assigned, including floating to other FCM clinic locations.

Minimum Qualifications

• High school diploma or GED and completion of a Medical Assistant Training program through an accredited institution.
• Two years of relevant experience.
• Current certification as a Medical Assistant through an accredited professional organization (AAMA, AMT, ARMA, NCCT, NHA, NAHP, AMCA, AAH, AAMP, or NPS).
• Current Basic Life Support (BLS) Certification through American Heart Association.

Preferred Qualifications and Skills

• Knowledge of health care field and medical terminology.
• Experience with Epic.
• Proficiency in Spanish or other language.
• Ability to deal tactfully and courteously in all interactions with a strong understanding of when to elevate issues.
• Ability to type at a minimum of 40 WPM.