Summary

The Department of Family and Community Medicine at Baylor College of Medicine is seeking a caring, compassionate, and reliable Medical Assistant to support the clinicians providing primary care services to private practice patients. As a Medical Assistant II, you will assist in the examination and treatment of patients under the direction of the physician. The main responsibilities include interviewing patients, measuring vital signs and recording information on patient's electronic chart using EPIC. Shifts will include 7:30-4:30; 8:00-5:00; 9:30-6:30 Monday-Friday

Job Duties

• Performs routine patient care responsibilities such as taking vital signs, drawing blood, and in some cases administering tests such as EKGs.
• Answers clinic telephones and resolves issues or routes calls to appropriate person.
• Collects patient histories, including medication reconciliation.
• Correctly collects and labels patient specimens for lab analysis.
• Sets up instruments and equipment according to department protocol.
• Schedules patient tests and appointments and prepares patient charts.
• Maintains patient and services rooms in a neat and orderly condition.
• Takes an inventory of clinic supplies and orders new supplies and equipment.
• Sorts clinic mail and files patient medical records.
• Educates patients about their conditions and self-care per protocols and provider direction.
• Assists providers as needed in filling out health related paperwork for patients.
• Staffs central college sites as needed.
• Cross trains to gain proficiency in staffing Comm Center, monitoring inventory and converting visits to virtual appointments.  
• Assists with scheduling and checking in of patients.
• Monitors assigned provider baskets, complete high priority messages, and address incoming patient encounters.
• Serves as a resource for navigating complex patient inquiries or procedural nuances with strong understanding of our clinic's specific protocols.
• Provides guidance to entry level Medical Assistants on best practices and departmental workflows, contributing to the overall training and development of less experienced staff as needed.
• Assists with the on-boarding process for new hires by demonstrating key procedures and sharing insights into our specific operational requirements.
• Performs other duties as assigned, including floating to other FCM clinic locations.
  
  

Minimum Qualifications

• High school diploma or GED and completion of a Medical Assistant Training program through an accredited institution.
• Two years of relevant experience.
• Current certification as a Medical Assistant through an accredited professional organization (AAMA, AMT, ARMA, NCCT, NHA, NAHP, or AMCA).
• Current Basic Life Support (BLS) Certification through American Heart Association.

Preferred Qualifications and Skills

• Ability to deal tactfully and courteously in all interactions with a strong understanding of when to elevate issues.
• Working knowledge of health care field and medical terminology.
• Ability to type at a minimum of 40 WPM.
• Preferred proficiency in Spanish or other language.
• Must be reliable and flexible.
• Must be able to follow directions, policies and procedures.