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Title:  Master Scheduler

Division:  Patient Business Services
Schedule:  Monday - Friday 8:00 a.m. - 5:00 p.m.
Work Location:  Houston, TX
Salary Range:  $40,785 - $50,000
FLSA Status:  Nonexempt
Requisition ID:  6799

Summary

This position will be responsible for maintaining schedules of 130+ employees and communicating changes to agents and leaders as well as assists leaders with intraday staffing plans and needs. This position will drive how calls flow, when the calls is answered and by whom.

Job Duties

  • Is responsible for daily tracking of staff and staff productivity.
  • Forecasts and creates daily schedules to ensure staffing is aligned with call volumes to meet college goal.
  • Monitors all dashboards and communicating to stakeholders metric statuses.
  • Has the ability to resolve staffing needs and gaps on all skills sets.
  • Identifies and help in resolving technical issues.
  • Participates in testing of all agents skill sets and back up analysis with supplies when additional equipment is needed( headsets) / tools needed for all users central and non- central having the tools needed to perform daily duties.

Minimum Qualifications

  • High school diploma or GED. 
  • Three years of relevant experience.

 

 

 

 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

 6799