Title:  Master Scheduler

Division:  Ambulatory Operations
Schedule:  Monday to Friday 8 a.m. to 5 p.m.
Work Location:  Houston, TX
Salary Range:  $41,601 to $57,410
FLSA Status:  Nonexempt
Requisition ID:  17158


Performs varied duties within Patient Business Services pertaining to building provider's scheduling templates, managing day to day opening and closing of templates and building visit types and blocks.

Job Duties

  • Partners with Patient Access team in formulating Baylor Medicine Patient Access Scheduling guidelines to optimize and improve patient access.
  • Advises and makes best practice recommendations for template design to all internal stakeholders.
  • Creates templates for central and non-central college wide departments based on Baylor Medicine Patient Access scheduling guidelines.
  • Builds all Visit Types (VT) and scheduling blocks and links them to scheduling templates and work closely with IT to link various VT and benefit groups.
  • Tests provider templates, questionnaires and monitor for design accuracy in accordance with the Baylor Medicine Patient Access guidelines.
  • Communicates to clinical leadership and operational leadership when templates are built and testing is completed.
  • Responsible for working QGenda work que by designated guidelines/deadlines.
  • Updates Patient Access Leadership (Televox, Scheduling, ROI and all other areas under Patient Access) when providers on-board or leave The College.
  • Closes provider’s templates, distributes “bump list” and manage and monitor updates.
  • Manages all clinic and college wide closures.
  • Maintains college wide data for provider's templates closure.
  • Partners with Patient Access Trainers to develop and train staff on clinic cancellations.

Minimum Qualifications

  • High school diploma or GED. 
  • Three years of relevant experience.


Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.